2nd charge case Manager Team Leader

As the Team Manager for 2nd Charge Mortgage Case Managers, you will play a pivotal role in leading and optimizing the performance of our team. We are seeking a qualified and experienced professional with a deep understanding of the second charge mortgage market and underwriting processes.

Salary 40k basic + bonus including car allowence.

Key Responsibilities:

Team Leadership:

• Manage and lead a team of 2nd Charge Mortgage Case Managers.
• Conduct regular 1-to-1 meetings, providing guidance, support, and performance feedback.
• Motivate and inspire the team to exceed performance target

Reporting and Analysis:

• Generate comprehensive Management Information (MI) reports, including pipeline cases, completions, and volume projections.
• Proactively monitor and manage pipeline cases throughout the end-to-end process.

Quality Assurance:

• Ensure adherence to file quality standards in compliance with regulatory requirements.
• Review underwriting decline decisions, exploring and challenging all available options.

Process Excellence:

• Drive continuous improvement in business operations and efficiency.
• Plan and implement innovative processes and strategies to enhance team productivity.

Training and Development:

• Effectively manage team members, providing continuous training and development.
• Foster an environment of continuous learning to ensure optimal team efficiency.

Performance Recognition:

Conduct regular team meetings to recognize achievements, review targets, and discuss workloads.

Requirements:

• Essential: Management Experience
• Extensive experience in the second charge mortgage market and underwriting processes.
• Strong leadership and motivational skills.
• Excellent communication and interpersonal skills.
• Proven ability to analyze and present statistical data.
• Capacity to drive performance and implement process improvements.
• Proactive problem-solving and decision-making skills.

If you would like to work for a broker that will really value you, enable you to grow and be rewarded for all your hard work then look no further !