Aged Care Admissions & Agreements Administrator

• Generous salary packaging - up to $18,550 per annum tax free
• Proudly awarded Employer of Choice 2023, 2024, and 2025
• Full Time Hybrid work arrangements- Brisbane, Sydney or Melbourne

About the opportunity
As an Aged Care Admissions and Agreements Administrator at Bolton Clarke, you will provide exceptional customer service, ensuring timely and accurate processing of agreements and contracts. You'll build strong relationships with stakeholders, maintain data integrity, and support compliance with industry regulations. Your role is key in delivering seamless admissions experience while meeting performance targets and staying updated on legislative changes.
Key activities:

• Maintain accurate client, clinical and billing records for 88 homes within a regulated environment.
• Review and analyse information to prepare resident agreements and update database records in a fast paced, high volume workflow.
• Process admissions, discharges and transfers using Epicor, NeRA, Microsoft CRM and internal systems.
• Monitor dashboards, prioritising tasks and ensuring documentation is complete and compliant.
• Deliver timely, accurate processing to support a smooth resident onboarding experience.
• Keep records up to date for audits, reporting and regulatory requirements.
• Adapt quickly to changing systems, rules and legislation across the aged care sector.

We would love to hear from you if you have

• Skilled in high volume data entry across multiple systems with fast, accurate typing.
• Highly organised with strong prioritisation skills and the ability to follow detailed processes.
• Strong attention to detail with confidence identifying errors and inconsistencies.
• Clear written and verbal communication skills.
• Customer focused, able to build positive internal stakeholder relationships.
• Proficient with Microsoft Office, CRM platforms and able to learn new software quickly.
• Able to work independently, make sound decisions and manage competing priorities.
• Experience in admissions, contract administration, aged care, health, finance, legal admin or related fields is highly valued.

Importantly, you will mirror our values of Be Kind; Listen; Be Curious; Always safe; and Always together in all aspects of your work.
Our Benefits
Our culture is both supportive and collaborative where you can make your role your own. In return for your hard work, you will receive a generous salary package plus:

• Mix of office and working from home
• Laptop provided
• Salary packaging options and tax benefits of up to $15,900 plus additional $2650 in entertainment per year available
• A work culture that values you and invests in your career
• Options for additional purchased leave
• Employee Assistance Program for you and your family
• Private health insurance discounts

About Bolton Clarke
Bolton Clarke is Australia's largest independent, not-for-profit aged care provider shaping the future of positive ageing. With RSL Queensland and the Royal District Nursing Service at the heart of our DNA, we have been caring for Australians since 1885. Today, our exceptional teams support more than 130,000 people to live independently at home and across our 43 retirement living communities and 88 residential aged care homes. Everything we do is dedicated to enabling, celebrating and supporting older Australians to live and age positively.
Apply today!
Our application process takes less than 10 minutes. Click APPLY NOW or if you have further queries about this role, please contact Owen via e-mail at .