At IWCO, we spend our days in the relentless pursuit of better ideas, better creativity and better performance across all direct response marketing channels. It's about being impactful, disciplined and measurable, while enjoying the process, being a part of a supportive team and having some fun along the way.
IWCO cares and plays an active role in our communities. We also work closely with industry partners, like the U.S. Postal Service, paper suppliers, technology innovators and execution partners to drive added value for our clients, push creativity, decrease costs and to drive better performance.
If you're thinking of a new career, every day at IWCO we're about doing the same thing for our employees as we do for our clients: Making Better HappenSM. We care about results. And we care about each other. We all strive to be better today than we were yesterday. We offer a competitive compensation and benefits package and on-site wellness programs - not to mention the opportunity to work with the most talented people in marketing who'll challenge you and help you become better every day.
IWCO offers great benefits, paid holidays, paid time off, and career advancement opportunities. IWCO provides comprehensive on-the-job training in a team environment.
The Application Analyst I, Client MTS will manage and create deliverables within
all aspects of and execution on a variety of client initiatives. The person in this role
is responsible for the analysis, design development, implementation, and support of
enterprise content development systems.
Primary Duties/Responsibilities:
Provide creative solutions for business challenges.
Apply application understanding to resolve problems of medium to high
complexity.
Provide documentation and updates to new/existing solution features and
functionality.
Confer with application architects/specialists, business users and others to
design and maintain on-going internal and external solutions.
Make recommendations for modifications to prevent future problems.
Implement routine solutions of medium to high complexity for stakeholders
utilizing the standard operating procedures.
Create and maintain dynamic marketing content for IWCO's clients.
Produce variable content for multiple channels, including print and email,
using Customer Communication and Experience Management tools, including
Messagepoint and Quadiant/GMC Inspire.
Assist in evolving key processes to achieve performance and maintain
appropriate expectations.
Help translate business needs into functional requirements.
Evaluate applications and functionality; recommend or make changes to
improve performance.
Present information using a variety of techniques or formats.
Consult with stakeholders about content design and structure.
Collaborate with others in the organization to ensure successful
implementation of chosen client solutions.
Study and analyze information about alternative courses of action to
determine which plan will offer the best outcomes.
Communicate to team leaders and sponsors on delays and corrective actions.
Assist in the preparation and documentation of user requirements and specifications. Perform application performance tests on new and existing systems. Perform other (or other related) duties as applicable or assigned.
Required Skills/Abilities/Competencies:
Excellent problem solving skills.
Positive and consultative demeanor with strong work ethic.
Exceptional written and verbal communication skills; ability to interact with technical and non-technical resources both internally and externally.
Demonstrated well-developed customer service orientation; excellent follow-up.
Able to maintain confidentiality, professionalism, work under pressure and readily adapt to changes in workload.
Ability to quickly assess enterprise and business segment processes; strong software aptitude.
Ability to effectively use available tools in problem solving and application analysis.
Ability to work both independently and collaboratively.
Education and Experience:
Bachelor's degree or equivalent experience in related field.
4+ years' experience in application support and implementation.
Experience in the following software applications: Messagepoint, Quadient/GMC or other comparable software.
Experience in direct marketing a plus.
Knowledge of variable data a plus.
Physical Requirements:
Ability to work 8 hours consecutively.
Prolonged periods of sitting at a desk and working on a computer. Provide off-hour on-call support for production issues.