MICRO CENTER is the nation's leading computer and electronics big box retailer, offering more than 40,000 top technology products. For over 45 years, our success has been driven by unmatched expertise, a passion for innovation, and a steadfast commitment to exceptional customer service.
Joining Micro Center means more than working in retail - it's an opportunity to be at the forefront of fast-growing tech, including edge AI, advanced 3D printing, robotics, and emerging maker solutions that are shaping the future.
At Micro Center, Passion, Energy, and Commitment aren't just words - they're how we work, grow, and win together. We take pride in creating long-term customer relationships and cultivating a workplace where associates are supported, empowered, and valued. Our teams play a hands-on role in bringing complex and cutting-edge solutions to life for our customers, making technology approachable and impactful every day.
ABOUT THE ROLE
We are currently seeking motivated, results-oriented Assistant Manager - Computer Services. At Micro Center, our core promise is to take care of our associates and customers - a commitment that continues to drive our success. If you're passionate about innovation and excited to lead in an environment focused on the future of AI, robotics, and next-generation technology, this is your chance to advance your career at the intersection of retail and innovation.
This role is critical in overseeing daily operations, safety, and performance of the service department, ensuring that company policies, procedures, and customer service standards are consistently met. You will focus on achieving key business objectives including customer satisfaction, sales growth, productivity, expense management, and profitability through effective management.
In addition, your role will include:
- Overseeing safe and orderly operations and ensuring adherence to service policies at the store level.
- Achieving goals for customer satisfaction, sales, productivity, payroll, and expenses of the service repair shop.
- Managing departmental budget while maintaining fiscal and operational controls (Service Department P&L).
- Ensuring timely resolution of customer and computer issues in alignment with company policy.
- Leading staff to meet customer service and technical service standards.
- Maintaining relevant technical certifications among associates (CompTIA A+ and Apple Certification).
- Participating in store procedures, including inventory control.
- Taking charge as manager in the absence of the General Manager or other store managers.
- Ensuring adherence to visual merchandising standards and promotional setups.
- Recruiting, orienting and training associates to ensure knowledgeable service to customers.
- Coaching associates in customer service, product knowledge, and operational procedures.
- Addressing human resources issues in line with guidelines, collaborating with Regional HR Manager and Store Manager as needed.
WHAT WE'RE LOOKING FOR
- 5+ years of leadership experience in a high-volume retail environment, ideally in a computer service and repair context.
- Proven experience in retail management, including sales, merchandising, operations, and technical customer service.
- Proficiency in human resources functions, capable of hiring and retaining skilled employees.
- Able to implement corporate initiatives and analyze competitive landscapes.
- A college degree is preferred.
- Physical requirements include the ability to lift up to 50 lbs and stand for extended periods.
- Flexible availability including mornings, nights, weekends, and holidays.
- Experience in the consumer electronics industry is strongly preferred.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.