Associate I, Client Accounting

CardWorks Servicing ("CWS") is one of the largest privately-held provider of outsourcing services for bankcard-related products to banks and non-bank lenders in North America. CWS offers management expertise across the credit spectrum and supports both MasterCard and Visa accounts as well as a variety of private label debit, credit, stored value, and customer bankcards.

Position Summary:
A Client Accounting Associate I, performs back office account research and monetary account maintenance activities on customer accounts. Associate I's are expected to perform refund adjustments, client-driven requests and navigate third-party systems for ad-hoc inquiries. In certain instances, investigative work may also be necessary.

Essential Functions:
• Accurately processes monetary and other cash management adjustment transactions
• Processes corrections of rejected and unposted monetary items
• Maintains proper maintenance of logs, files and other records
• Maintains ongoing knowledge of products and department procedures
• Communicates proactively with Client Accounting management team on status of workload and any potential or unusual developments
• Responds to clients, client liaisons and internal department inquiries
• Conducts research and investigations on customer accounts utilizing various systems and applications
• Assists in other activities, as requested, such as ad-hoc audit requests and department-specific projects
• Performs other job duties as assigned

Education and Experience:

• High School Diploma or its equivalent education required; Bachelor's Degree (BA/BS) desired, preferably in Accounting or Finance,
• One (1) year of banking/back office research and/or account maintenance experience is required

Summary of Qualifications:

• Strong Windows based computer application skills
• Keyboarding proficiency
• Ability to work under pressure in a fast-paced environment
• Effectively and efficiently communicate both through verbal and written channels in a way that others are able to understand the information in a manner consistent with essential job functions
• Ability to multi-task
• Detail oriented
• Adheres to company's policies and procedures as outlined in the Employee Handbook

If this position is based in our Woodbury, Long Island office or Virtual, please note that ALL the work for this position must be performed outside of the five Boroughs of New York City.

We are an equal opportunity employer, and we evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status or any other legally protected characteristic. We will conduct a thorough background check for all hires in compliance with applicable law which includes (but may not be limited to) a review of factors including the applicant's personal credit history, drug testing, and employment/personal references.