We are assisting a manufacturing company located in Lancaster county with a Call Center Customer Service role. Plan on being on the phone about 75% of the time. Work full-time, day shift, 40 hours a week in the office. Pay is $22-$24 DOE, Contract to hire for the right fit. Contact dena.clare@ with any questions.
salary: $22 - $24 per hour
shift: First
work hours: 8 AM - 4 PM
education: High School
Responsibilities
Responsibilities
Effective and timely sales support and customer services. Customer services include consultation and resolution services that encompass the entire order to cash process.
- Responds, answers, and handles customer inquiries via 877 number
- Responds/ answers and handles Field Sales inquiries
- Responsible for entering customer orders, creating and clearing shipments and deliveries
- Exercise listening skills and problem-solving skills relative to customer inquiries
- Demonstrates ability to learn, understand, and transfer knowledge
- Transfers or escalates complex calls as appropriate
- Develops effective written responses
- Understands individual and team metrics
- Follows through on customer issues until there is complete resolution and customer satisfaction
- High School Diploma or equivalent
- Call Center Customer Service experience required
- Possess proficiency in operating a PC with basic knowledge of Microsoft Outlook, Excel, Word, and PowerPoint
- CES/SAP experience is helpful
- The employee may occasionally lift and/or move up to 10 pounds.
- Full-time day hours, Monday through Friday
Skills
Basic Software Skills Customer support Active Listening Telephone Etiquette SAP CUSTOMER ORDERS/SALES Qualifications
Years of experience: 2 years Experience level: Experienced Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Any consideration of a background check would be an individualized assessment based on the applicant or employee's specific record and the duties and requirements of the specific job.