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Case Manager Vocational Specialist - Behavioral Health 355

Oakland, California
USD20.94 to USD30.23 Per Hour
Job Type
19 May 2023
"They made it easier for me to live, breathe, eat, and stay clean. Without them, I'd be waiting somewhere, waiting for someone to give me a chance to live " - Client from Telecare

Join Our Compassionate Team

Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals with complex needs in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems.

The Justice Involved Mental Health FSP serves adults with serious mental illness and histories of criminal justice involvement. This outpatient, ACT treatment model includes wrap-around services and supports with 80% of services provided in the community. Our JIMH FSP supports clients in meeting basic needs (e.g., food, clothing, shelter) and obtaining benefits. We also work to educate and support them as they navigate additional community resources that increase their self-sufficiency, minimizing the possibility that they may turn to criminal acts to get these needs met.

Shifts Available:

Full Time; AM/DAYS 8:30 am - 5:00 pm; Sunday - Thursday

Wage range $20.94 - $30.23 - Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements.


Under direct supervision, serves as a primary support and case manager for individuals with mental illness and/or co-occurring disorders by assisting them to live as independently as possible in their chosen community.


Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with internal and external stakeholders

Collaborates with members served to create Recovery Plan goals and ensure all services described in the Recovery Plan are provided

Consistent with area of expertise, provides specialized services and interventions related to education and/or employment, including thematic groups, evidence-based practices, collaboration with external agencies and resources, and teaching/skill-building for vocational or pre-vocational readiness

Facilitates groups according to the needs and interests of members served in the area of pre-vocational or vocational services

Provides appropriate interventions in crisis situations

On a rotating basis, performs officer of the day functions for both wellness, duty and stand by duty tasks

Collects required data and completes required documentation

Coordinates transitions to lower levels of care

Maintains awareness of community resources and assists members served in appropriate use of community resources

Assists members served with all needs, including Activities of Daily Living

Assists members served in making and getting to essential appointments

Assists and advocates for members served in obtaining appropriate benefits; provide representative payee services

Ensures that members served understand their legal status and rights

Helps members served achieve greater independence and autonomy

Safeguards confidentiality; adheres to HIPAA policies

Provides wraparound services that encompass whole person care

Provides transportation when needed and appropriate and linkage to community resources

Must evade members served in the event of assaultive behavior and pass assault crisis/crisis prevention training

Provide and document quality and quantity of direct services as required by program standards

Duties and responsibilities may be added, deleted, and/or changed at the discretion of management.



High School Graduation or G.E.D. equivalent and three (3) years of direct services in mental health or community services; or Associate's degree and two (2) years of experience; or Bachelor's degree in Social Services

Must possess at least 1 year of direct experience as a Vocational Specialist providing individualized job development and supported employment on behalf of persons with physical or mental disabilities.

Sensitivity to multi-cultural populations and issues

Must be at least 18 years of age

Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment

All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver license, a motor vehicle clearance, and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may apply.


Four (4) years' experience in a mental health setting

Experience providing intensive case management and/or intensive community supports using psychiatric rehabilitation concepts

Experience in a mental health setting, outpatient clinic, dual diagnosis treatment, or community mental health service

Experience providing Vocational Counseling or other vocational or pre-vocational support services


Thorough understanding of the rights of members served and relevant legal processes

Effective written and verbal communication skills

Good computer/technology skills

Ability to assess safety risks

Ability to easily build rapport, maintain engagement with members served, and hold hope in the face of adversity

Excellent driving skills

Knowledge of basic medical and psychiatric terminology

Knowledge of vocational and pre-vocational services

Within two (2) months of employment, ability to apply financial requirements for billing and learn billing codes


The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to stand, twist, squat, kneel, push, pull, lift, and carry items weighing 25 pounds or less as well as to frequently sit, walk, reach, bend, and do simple and power grasping. The position requires driving and frequent hazardous exposure (blood borne pathogens, hospital waste, chemicals, and infections).

EOE AA M/F/V/Disability

If job posting references any sign-on bonus internal applicants and applicants employed with Telecare in the previous 12 months would not be eligible.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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  • Job Reference: 1010174371-2
  • Date Posted: 19 May 2023
  • Location: Oakland, California
  • Salary: USD20.94 to USD30.23 Per Hour
  • Sector: Healthcare & Medical
  • Job Type: Permanent