Clinic Medical Assistant

JOB SUMMARY:

SIGN-ON BONUS

The Clinic Medical Assistant is responsible for scheduling patient appointments and maintaining clinic schedule and workflow for specialty providers per practice guidelines. Determines the purpose of appointment and schedules or directs patient to appropriate department. Responds to and coordinates incoming referrals in collaboration with nursing and provider staff. Prepares patient records for scheduled appointments allowing productive patient appointments. Answers and appropriately triages incoming department phone calls. Communicates messages effectively to nursing and provider staff using electronic medical record. Under general supervision, assists in the delivery of patient care, clinical and clerical duties. Works collaboratively with the healthcare team to meet the needs of the patient and family.

Schedule:

1.0FTE (40 hours)
Monday - Friday
8am-5pm
ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES:
Excellent listening and communication skills, professional demeanor, and passion for exceptional customer service.
Confidently answer and convert call into scheduled appointment.
Detailed knowledge of clinical specialties.
An understanding of each providers skills and abilities to easily make scheduling decisions.
Maintains and reviews patient records, charts and other pertinent information.
Requests outside medical records as needed.
Obtains and records patients' weight, blood pressure, pulse, height and other vital signs.
Obtains and records patients' reason for visit.
Authorizes drug refills as directed by physicians or standing orders.
Arranges for patient testing as needed.
Maintains exam rooms for necessary supplies and materials.
Responds to and refers incoming telephone calls appropriately.
Assists providers and nursing staff with clerical needs.
Actively participates in Performance Improvement.
Accepts accountability for own actions.
ADDITIONAL RESPONSIBILITIES:
Responsible for attending at least 90% of nursing staff meetings.
Completion of all required educational competencies.
Attending all mandatory in-service classes.
OTHER FUNCTIONS, DUTIES AND RESPONSIBILITIES OF ALL EMPLOYEES:
Supports and models individual behavior consistent with the Standards of Excellence and the mission, vision and values of Livingston Healthcare.
Demonstrates commitment to customer service by:
Building effective working relationships and treating others with respect.
Interacting with customers (patients, co-workers and visitors) in a warm and friendly way.
Taking immediate action to meet customers' needs or request.
Attentive to each customer concern.
Demonstrates and encourages an ethic of open and effective communication and teamwork throughout the organization.
Adheres to Livingston HealthCare's Code of Conduct and Livingston HealthCare and departmental compliance policies.

The above statements reflect the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work requirements which may be inherent in the position.

QUALIFICATIONS (Required):
High School Diploma or its equivalent.
Current CPR certification.
Ability to treat all information as confidential.
Previous work experience with specialty clinic/hospital/multi-department scheduling
ADDITIONAL DESIRABLE QUALIFICATIONS:
Certified Medical Assistant preferred.
Six (6) months experience as a Medical Assistant preferred.
Detail oriented.
Positive attitude and flexibility during routine workday.
Good verbal and written communication skills.
Well-groomed, tactful, patient, pleasant and customer focused.