Join Hawthorne Residential Partners, a top-ranking multifamily management company, where we seek dedicated, enthusiastic, and compassionate individuals ready to make a significant difference in our award-winning apartment communities daily.
We pride ourselves on being one of the largest companies in the Southeast, operating under our Live It culture, which emphasizes service, connection, and exceeding expectations. If you’re searching for a role where your contributions genuinely matter, we invite you to be a part of our team!
Community Operations Leader | Job Overview
As a Community Operations Leader, you will act as the coach for your team, an ambassador for our Live It culture, and a strategic planner for our business. You'll oversee community operations, ensuring financial performance, leasing achievements, vendor relationships, and resident satisfaction are all met with excellence. In this role, provide guidance and support to your team, ensuring optimal performance, strong occupancy, and a vibrant community atmosphere.
Community Operations Leader | Qualifications
- Education: High School diploma or GED equivalent.
- Experience: Minimum of two years in property management, including roles as Leasing Consultant and Assistant Community Manager. Preferred six months of experience as a Community Manager in multifamily settings. Familiarity with software like YARDI, Knock, and Microsoft is highly desirable.
- Licenses & Certifications: A valid Driver's License is required; CAM, CAPS, Real Estate license, and/or Property Management License are preferred.
Community Operations Leader | Key Responsibilities
- Financial & Administrative Oversight: Manage budgets, rent collection, and community financial reporting. Oversee move-outs, deposit accounting, and delinquency tracking while ensuring compliance with company policies and legal standards.
- Property Performance & Operational Excellence: Conduct inspections to uphold curb appeal and quality. Collaborate with maintenance teams to ensure timely management of work orders and preventive care while overseeing vendor services.
- Team & Community Leadership: Foster a positive team culture, hire and train team members, and lead weekly meetings to align on objectives and recognize achievements. Lead with empathy while maintaining accountability.
- Resident Experience & Engagement: Handle resident concerns with professionalism, plan engaging events to enhance satisfaction, and manage the community's online reputation.
- Leasing & Occupancy: Support all leasing efforts, conduct tours, respond to leads, and ensure documents are processed accurately and on time. Create content to engage residents on social media while maintaining a welcoming environment in communal spaces.
What Makes You Stand Out in This Role?
- Effective Communication: Ability to inspire your team and build relationships with residents and vendors alike.
- Financial Acumen: Skill in interpreting financial reports to make informed decisions within budget constraints.
- Conflict Resolution: Capably manage resident issues with professionalism and confidence.
- People Service & Customer Focus: A commitment to kindness and community, aligning with our Live It culture.
- Servant Leadership: Provide growth opportunities for your team members to advance in their careers.
- Positive Attitude: Bring enthusiasm and passion to your daily operations.
Work Schedule:
Our office operates Monday through Friday, 9:00 AM to 6:00 PM, and Saturdays, 10:00 AM to 4:00 PM, with one weekday off each week to maintain a 40-hour schedule. Evening and weekend availability may be necessary for events or community needs.
Hawthorne's Total Rewards Package:
Our Community Operations Leaders are eligible for monthly leasing and renewal commissions, quarterly performance bonuses, and a robust benefits package designed to support your personal and professional growth, including:
- Free Dental Insurance
- Comprehensive Medical and Vision Coverage
- 401k Retirement Match Program
- Paid time off and sick leave, including a day off for your birthday!
- Pet Insurance Plans
- Paid Family Leave Options
- Telehealth access, 24/7/365
- Company Paid Life Insurance
Hawthorne is proud to be an equal opportunity employer.