Customer Service- Medical Billing Department

Job Type

Full-time

Full Job Description

Bayview Physicians Group is a rapidly growing outpatient multi-specialty medical group, that strongly believes the doctor-patient relationship is the cornerstone of quality healthcare. We staff more than 600 positions in the Hampton Roads area. Individuals who possess excellent customer service skills, strong collegial relationships, and the desire to promote a positive work environment are encouraged to apply. We offer a competitive benefits package to our full time employees and we are always accepting applications from qualified candidates. On the job training is available for the right candidate.

Duties & Responsibilities:

Answer multi-line phones
Provide exceptional customer service to Bayview Patients calling in to make a payment or have questions about their bills
Take payments over the phone
Update patient information and data entry
Review patient balance due accounts
Navigate in the Electronic Health Record
Resolve patient concerns or disputes regarding their bill
Work Accounts Receivable

Qualifications:

General customer service experience
Ability to communicate effectively orally and in writing.
Excellent telephone skills.
Must demonstrate the ability to work as a team member.
Must demonstrate a positive attitude, and helpful demeanor.
General knowledge of standard office equipment such as computers, fax machine, photo copier, etc.
General medical office experience a plus

Education and/or Experience:

Minimum of 1 year previous customer service experience
Call center experience a plus
Previous medical front desk experience a plus
Organization is willing to train the right candidate
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