Customer Success Engineer - Cloud Data Security | San Francisco Bay Area

About the job Customer Success Engineer - Cloud Data Security | San Francisco Bay Area

Customer Success Engineer - Cloud Data Security | San Francisco Bay Area (South Bay preferred)

Overview

Our client is an early-stage, high-growth cybersecurity startup building an AI-driven platform to detect active data breaches and protect sensitive cloud data through stronger data access governance.

As a Customer Success Engineer (CSE), youll sit at the intersection of technical depth, customer outcomes, and product impact-helping innovative companies adopt, expand, and realize measurable value from the platform. Youll operate as a trusted technical advisor to both engineering teams and executive stakeholders, while partnering internally with Sales, Product, and Engineering to shape the customer experience and influence product direction.

What Youll Do

• Lead customers through onboarding, adoption, and expansion-driving measurable outcomes and long-term retention
• Serve as a trusted technical advisor and product champion, aligning the platform to customer goals and workflows
• Build relationships with technical and executive stakeholders to uncover new use cases and growth opportunities
• Monitor account health and success metrics, proactively addressing risks and removing adoption blockers
• Partner cross-functionally with Sales, Product, and Engineering as the voice of the customer-sharing actionable feedback
• Support and mentor peers to elevate the overall customer experience function

• Education in Computer Science or a related field (or equivalent technical foundation)
• 5-6 years in post-sales / customer-facing technical roles (ideally enterprise + high-growth environments)
• Strong communication skills-able to translate complex technical concepts to both engineers and executives with empathy and clarity
• Experience in Observability, Security, and/or IT Operations, including understanding data pipeline lifecycles (logs, metrics, etc.)
• Proven track record of driving product adoption, uncovering new use cases, and delivering measurable customer value
• Based in the San Francisco Bay Area (South Bay preferred); open to 20-25% travel

• Hands-on experience with Snowflake and/or Databricks
• Familiarity with enterprise data security and governance tools
• Practical cloud experience across AWS, Azure, or GCP
• Comfortable working in a remote-friendly environment while staying highly proactive and accountable

• $160,000-$190,000 base salary (based on location and qualifications)
• Equity participation
• Comprehensive benefits, including medical/dental/vision, paid holidays, PTO, and 401(k)