Digital Product Analyst

Role Overview: The Product Analyst (PA) is an individual contributor level position responsible for working closely with a diverse group of cross-functional partners to deliver an exceptional customer experience, aligned with business goals and objectives. The PA is responsible for supporting all day-to-day facets (concept to delivery) of highly complex and integrated digital product delivery including creative, business, and technical requirements, product scoping, quality assurance and compliance with established standards, and post-release support. The position requires close coordination with core Subject Matter Experts (SMEs). The PA has a passion for the customer, a strong technical understanding of their digital product, and an ability to work in a fast-paced environment.

Digital Product Analyst Responsibilities:

• Manage product lifecycle for assigned products with the direction of the Product Owner
• Partner with Product Owner to determine key product features that achieve business objectives
• Gather and write user stories and acceptance criteria based on stakeholder needs
• Maintain industry knowledge and insight to inform product roadmap
• Identify dependencies and impacts to other areas of the product when working through requirements
• Proxy for Product Owner when they are unavailable
• Coordinates and performs UAT with an eye for customer experience
• Create materials and train internal customers on new features
• Manage 3rd party solutions to build and maximize product capabilities
• Execute AB tests and analyze findings
• Set-up data for lower-level environments in support of Development Team
• Point of contact for Development Team when requirement questions arise
• Analyze support issues to identify trends and improvement opportunities
• Ensure platform stability and operational integrity via participation in team-based on-call rotations and defect triage

Digital Product Analyst Qualifications:

• 2-4 years Product Management, Product Analyst, Business Analyst, or similar role experience
• 3+ years digital experience
• Strong technical understanding, ability to translate to non-technical partners
• Waterfall or Agile SDLC experience
• Jira and/or Confluence experience
• Enterprise e-commerce platform experience
• AB testing and Analytics platform experience
• Experience partnering with and managing 3rd party vendors
• General business and financial acumen
• Bachelor's degree in business, or related field