Overall Summary
Under the direction of the Chief Medical Officer, the BH Department Director provides leadership, vision, and inspiration in planning, directing, and evaluating departmental administrative support services including financial, fiscal, information systems, facilities, human resources, and contracts and grants management; establishes collaborative relationships with outside agencies to better service BACH patients. The Behavioral Health Director will ensure that the program operates within the mission and philosophy of the organization to serve and facilitate the comprehensive medical, dental and behavioral health needs of the families in our community.
Essential Responsibilities
Under the general direction of the Chief Medical Officer, the Behavioral Health Director performs a variety of complex, professional, analytical, and confidential behavioral health services. Duties include:
Developing, managing, and setting continuous improvement standards and policies as well as procedures for the BACH Behavioral Health Program and clinical providers. This Includes:
Formulating, implementing, and overseeing procedures for operation of behavioral health department services.
Creating a highly functioning work team environment
Developing and providing clinical trainings and workshops to BH staff
Developing criteria for work behavior and performance
Fostering a trusting and professional environment
Monitoring clinical staff fulfillment of duties and requirements pertaining to prospective fields.
Coordinating managed care services and referrals to outside agencies.
Building working relationships and referral networks with outside agencies
Representing the CEO and the BH department to outside stakeholders regarding BACH services; prepares and presents information regarding BACH service data.
Programs
Coordinating and facilitating parent meetings, workshops, presentations and trainings as they relate to the position.
Organizes and oversees the multi-departmental committee, the Student Health and Wellness Program, and annually conducts a strategic planning session for the implementation of new goals and objectives.
Department Budget
Directing, overseeing, and coordinating data collection and management information systems to provide both financial and programmatic feedback for the improvement of both efficiency and effectiveness in achieving the mission of the BH department.
Expending administrative office funds to make purchases of assessment and therapeutic equipment required to perform duties.
Marketing
Attending community and school events to promote Bay Area Community Health's Behavioral Health Services.
Policy and procedure development
Drafts quality protocols to improve the BH program that will ensure that patients receive quality care of BH health care services, using peer review, medical record audits, grievances, and other appropriate mechanisms.
Participates in human resource activities for the BH department, including:
Monitors credentialing and licensure
Develop hiring standards of BH clinicians and provides performance evaluations of BH staff and supervisors clinical capabilities
Reviews performance concerns of BH clinicians and creates corrective plans of action (motivates, coaches, counsels, and disciplines employees)
Manages and collaborates with BH clinician supervisors to development and assure quality of services provided:
Creates highly functional work team environment; mentors and trains managers; Develops criteria for work behavior and performance; evaluates work of subordinates; motivates coaches, counsels, and disciplines direct reports.
Participate in weekly or bi-weekly meetings with intern supervisors to provide comprehensive oversight intern's capabilities and services
Prepares internal and external reports as needed to the CEO
Is a member of the multidisciplinary, BACH primary care team and communicates and interacts with all levels of staff and primary care providers (medical and dental)
Attend mandatory work trainings and meetings.
Must be able to travel and work at all applicable locations.
Availability to work all operational hours as needed.
Other tasks and projects as assigned by supervisor, manager and/or director.
Secondary Responsibilities:
Other duties as assigned.
Assume general administration duties including fax, filing, copying, etc.
Attend webinars, workshops, training and/or meetings as requested by the Chief Medical Officer.
Perform special project research and data collection activities as requested by the Sr. Director; analyze and interpret data, and prepare reports.
Coordinate special staff events and prepares and distributes promotional flyers for such events.
Qualifications:
Licensed Clinical Psychologist or PHD in related field.
Five years of administrative management experience; Three years of counseling experience
At least 2 years of experience working with children and/or adolescents in a therapeutic atmosphere.
Knowledge of:
Professional and ethical standards and practices.
Knowledge of managed care, utilization management, case management, and disease management.
Skills:
Strong analytic skills for analyzing goals, programs, and processes and making recommendations for changes
Windows, WORD, EXCEL, Access, PowerPoint, and clinical documentation program knowledge
Organizational and project management skills.
Strong communication, interpersonal and leadership skills.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.
Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources click apply for full job details