Opportunity in Financial Services
Position: Disability Insurance Case Manager
Role Type: Full time
Salary: $55,000 - $65,000 per year + Sales Incentive Compensation
We offer competitive compensation, which is just one part of our comprehensive benefits package. Additional perks include health, vision, dental insurance, a 401k plan, generous paid time off, volunteer days, and more.
Position Summary:
Join our collaborative team as a Disability Insurance Case Manager at Highland Capital Brokerage. This role can be performed remotely or in one of our nationwide offices.
You will manage the case workflow for disability insurance applications submitted to the Life New Business Team. This includes ensuring accurate communication among agents, financial advisors, institutional partners, vendors, and life insurance carriers, while leveraging your analytical skills in medical, financial, and insurance areas to facilitate streamlined operations.
Key Responsibilities:
- Application Processing:
- Review life applications to ensure completeness and inform agents or advisors of any missing information.
- Order necessary telephone/personal history interviews and inspection reports as required.
- Analyze non-medical and exam requirements to confirm the appropriate risk class using the Highland tools.
- Understand financial underwriting criteria, ensuring the coverage applied for aligns with income and insurable interest.
- Manage and reconcile follow-ups for outstanding requirements and additional information requests with agents and sales teams.
- Prepare illustrations and collaborate with the Sales Support team to ensure accuracy.
- Utilize Paperclip for submission and electronic file storage.
- Monitoring and Communication:
- Coordinate correspondence with carriers and vendors through various communication methods.
- Regularly update agents and advisors about the application status and escalate concerns to the New Business Management team when necessary.
- Develop relationships with carrier underwriters to represent agents effectively.
- Negotiate carrier offers to secure optimal underwriting results.
- Support agents in understanding competitive offers and market alternatives when needed.
- Accurately document and report case activity using data management systems in accordance with Highland Capital protocols.
Basic Requirements:
- At least 3 years of experience in life insurance new business or related fields.
- Industry designations are beneficial but not required.
- Familiarity with medical and financial underwriting terminologies is a plus.
- Strong time management and organizational skills are essential.
Technical Skills:
- Proficiency in Microsoft Word, Excel, and Outlook; ability to learn new technologies quickly.
- Experience with agency management systems and document management software is preferred.
- Intermediate business writing skills are necessary.
Soft Skills:
- Excellent verbal and written communication abilities.
- Strong customer service orientation.
- Ability to work proactively and efficiently in a fast-paced environment.
- Detail-oriented with strong accountability.
- Adaptable to change and able to thrive in a virtual teamwork setting.
- Confidentiality and integrity in handling sensitive information are paramount.