Interim General Manager

Join the InTown Suites team as an Interim General Manager! This dynamic role involves managing a hotel property in the absence of the General Manager, ensuring smooth operations and maintaining high standards of guest service. As an Interim General Manager, you will be assigned to different properties as required, offering you a diverse experience in hotel management.

Key Responsibilities:

• Lead and operate hotel properties in the absence of the General Manager.
• Adhere to the daily operational guidelines in the role of a General Manager.
• Become proficient with our computer operating systems.
• Assist in the recruitment process for General Managers and other staff members.
• Train and develop property staff to enhance service quality.
• Drive sales through local marketing initiatives and outreach efforts.
• Ensure exceptional guest service is consistently delivered.
• Address and manage maintenance and repair issues promptly.
• Identify and act upon any life/safety and inspection concerns.
• Report any safety, security, or policy violations to the Regional Operations Manager immediately.
• Respond to guest concerns swiftly and effectively.
• Conduct market analysis and monitor competitors as directed.
• Support properties in adhering to budgetary constraints through effective cost and inventory management.
• Contribute to maximizing the financial performance of the properties.
• Be prepared for travel and potential overnight stays as required.

Qualifications:

• A minimum of 3 years of management experience is required.
• A high school diploma is preferred, or equivalent education and experience.
• Valid driver's license, current auto insurance, and reliable transportation are necessary.
• Proficient in English, both written and spoken, to interact with guests and staff.
• Strong math skills for handling forecasts and reports.
• General computer proficiency, with knowledge of Front Office/Front Desk management.
• Comprehensive understanding of related hotel operations, including service standards and guest relations.
• Effective communication abilities for clear expression and understanding.
• Flexibility to work long hours and manage multiple tasks in fast-paced situations.
• Sound judgment in operational matters and problem-solving capabilities.
• Sales experience and familiarity with the local market are advantageous.

Mental and Physical Demands:

• This is an indoor position with a mix of hard and carpeted surfaces.
• Ability to stand for extended periods (up to 8 hours) and lift items occasionally (up to 25 pounds).
• Frequent use of hands for tasks like writing and typing, and prolonged computer use is required.
• Willingness to work under various weather conditions.

Travel Requirements:

• Willingness to travel 90% of the time, including overnight stays.

Perks & Benefits:

• Comprehensive training programs with supportive team oversight during onboarding.
• Health, dental, vision, life, and disability insurance.
• 401k plan with company matching.
• Three weeks of paid time off (PTO).
• Weekly payroll and mileage reimbursement.
• Opportunities for career advancement.
• Enjoy your Sundays off!

This job description serves as a general guide and is not exhaustive of all tasks. Additional responsibilities may be assigned as necessary.

We are an Equal Opportunity Employer.