Honor Community Health is a 501c3 Federally Qualified Health Center co-located within 20 locations. Our mission is to provide for the health and wellness needs of the underserved of Oakland County through the provision of comprehensive, integrated primary, behavioral health, and dental care. We serve all populations regardless of their ability to pay. Our team is passionate about serving the people of Oakland County.
NOTE: All employees are required to receive the COVID-19 Vaccine.
Position Description
The Lead Medical Assistant is an essential member of a high performing healthcare team, the Lead Medical Assistant will oversee service delivery and set standards to assure a professional, skilled program of care and treatment is administered. This position will rotate between our County sites in Pontiac and Southfield. The ideal candidate should have an open and growth mindset. The County sites will have a future emphasis on Reproductive Health and LGBTQ+ Resources. The Lead Medical Assistant will maintain strong internal and external relationships, serving as liaison on behalf of HONOR COMMUNITY HEALTH's centers and administrative team. This position will implement and ensure compliance with local, state and federal standards, policies and guidelines and grant contract conditions including compliance with CHC policies, procedures, protocols and funding requirements. The ideal candidate works collaboratively to create and maintain a culture of excellence and dedication to providing compassionate and high-quality health care to residents and the community.
This position reports primarily to the Director, Clinical Operations, and secondarily to the Manager, Public Health Services. Our standard hours are 8:30am- 5:00pm, Monday- Friday. Schedule may vary by site. This position requires travel between our county sites.
Responsibilities
Lead the day-to-day operations and coordination of patient care services to maintain and improve access and patient, clinician, and staff satisfaction.
Supervise staff and delegate assignments to front office staff, medical assistants, and other support staff assigned to the health center, in conjunction with the primary clinical leadership. Provide assistance when needed or personnel shortages.
Develop and maintain support staff schedules, to ensure appropriate staffing coverage to match medical staff and patient needs, in coordination with the Director of Clinical Operations as needed.
Approve timecards and personal time off (PTO) requests for staff.
Conduct staff performance reviews, professional development, and trainings. Assess staff productivity to ensure adequate and efficient workflow.
Provide oversight of medication and supply inventory, and order supplies as needed. Rotate stock to avoid product expiration.
Ensure medical equipment is cleaned, disinfected, sterilized, and maintained according to policy.
Supervise staff compliance with electronic health records, policies and procedures. Assure patient records are properly documented and maintained in an organized way according to policy.
Direct and assist office staff in responding to emergency situations as needed and oversee triage with an emphasis on adherence to protocols.
Ensure appropriate patient communication systems, referral systems, and supports are in place according to HONOR COMMUNITY HEALTH policies and procedures and are properly utilized.
Perform triage functions, addressing patient calls that include clinical concerns, daily.
Responsible for collecting, analyzing, and reporting all practice operational data, including productivity, compliance, and 340B medication tracking. Monitor patient and staff data to measure the effectiveness of patient care.
Gather and assist in completing reports and participates in site reviews and audits.
Follow standards for scope of practice/role and function effectively within it. Ensure all staff complies with Universal/Biohazard precautions according to policy.
Assure CLIA and OSHA standards are followed and documented appropriately. Assure compliance with applicable service standards, including Patient Centered Medical Home (PCMH) and HRSA regulations.
In coordination with the Manger, Public Health Services, provide program support to initiatives in collaboration with Oakland County Health Division (OCHD). Under direction of Public Health Services Manager, act as liaison between OCHD services and Honor Community Health administration.
Assist in the recruiting, hiring, orientation, development and evaluation of clerical and medical assistant staff and other staff as assigned.
Support, uphold and implement established policies, procedures, objectives, quality improvement, safety, environmental and infection control, and codes, and requirements of accreditation and regulatory agencies.
Collaborate with other practice managers, Manager of Public Health Services, Director of Clinical Operations, and Chief Operating Officer to ensure policies and procedures are consistently upheld across all sites.
Other assigned duties
What are we looking for?
High school diploma or equivalent is required.
Completion of a technical program for medical assisting is required.
Must be a Certified Medical Assistant
Must maintain BLS Certification through the American Heart Association.
A minimum of five or more years in a similar clinical leadership position preferred.
Familiarity with OSHA standards and requirements.
Strong computer skills with experience using Electronic Medical Records (NextGen preferred) and knowledge of Microsoft Office and internet.
A flexible and positive attitude
Ability to work in a fast-paced environment
Creating an excellent patient experience
Patient focused mindset
Why work for Honor?
Honor is a patient directed and community driven Federally Qualified Health Center.
We ensure that patients come first by providing enabling services to assist patients with specific barriers to care such as transportation, translation, food security, and other social services.
Our staff is passionate about providing all members of the community with access to quality health care regardless of their situation.
What do we Offer?
Competitive Wages
401k with company match
Medical, Dental and Vision insurance
Employer Paid Life Insurance
Employer Paid Short-Term and Long-Term Disability Insurance
4-6 Weeks Paid Time Off for Full-Time Employees
Paid Time off for Part-Time Employees
Paid Diversity Day and Holidays
Paid Bereavement Leave
Parental Leave
LifeMart Discount Program for all employees
Continuing Medical Education (CME) Allowance for Clinicians
Free Malpractice Insurance
License Reimbursement
Free Employee Assistance Program
Public Service Loan Forgiveness to all Full-Time Employees
National Health Service Corp (NHSC) for licensed health care providers and offers up to $50,000 toward student loans
COVID-19 Precautions:
Remote Prescreening Interview Process
Person protective equipment provided or required
Please note the selected candidate will be required to submit to a criminal record check and reference check.
Our Commitment to Diversity, Equity and Inclusion
The diversity of our people and patients is one of our greatest strengths, and inclusive workplace enables us to embrace that diversity to deliver the best services to our employee and patients. Honor Community Health is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
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