Marketing Intake Specialist

Job Title: Marketing Intake Specialist

Location: Nashville, TN

Job Summary:

The primary responsibility of this role is to support our clients through exceptional customer service and assist in executing marketing initiatives. The successful candidate will have a strong customer focus, excellent communication skills, and the ability to thrive in a fast-paced, collaborative environment.

Responsibilities:

Client Relationship Management:

• Build and maintain strong relationships with clients to ensure their needs are met and exceed their expectations.
• Serve as the main point of contact for clients, addressing their inquiries and providing timely and accurate information.
• Collaborate with internal teams to coordinate client onboarding, ensure smooth implementation, and resolve any issues that may arise.

Marketing Support:

• Assist in the execution of marketing strategies and campaigns for the company and its services.
• Coordinate the creation and distribution of marketing materials, including brochures, presentations, and digital content.
• Support the development and maintenance of the company's website and social media platforms.
• Conduct market research to identify industry trends and competitors' activities, providing valuable insights to the marketing team.

Sales Support:

• Collaborate with the sales team to prepare and deliver client presentations, proposals, and contracts.
• Assist in the preparation of sales reports and analysis, identifying opportunities for growth and improvement.
• Support sales events and trade shows, including logistics coordination and booth setup.

Customer Service:

• Ensure prompt and effective resolution of client issues and concerns, maintaining a high level of customer satisfaction.
• Act as a liaison between clients and internal teams, facilitating clear communication and a seamless customer experience.
• Provide product and service information to clients, offering expert guidance and assistance.

Qualifications:

• Bachelor's degree in Marketing, Business Administration, or a related field.
• EXPERIENCE IN ADOBE WORKFRONT IS A PLUS
• Proven experience in client services, customer support, or a similar role.
• Strong interpersonal skills with the ability to build and maintain relationships.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.