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Patient Account Rep II

Knoxville, Tennessee
Job Type
19 May 2023

Patient Account Representative II

Full-time, 80 hours per pay period, Day shift

The Patient Account Rep II is responsible to provide timely and accurate follow-up of claim issues, working of accounts receivable and responding to inquiries from insurance carriers, patients, office managers and other staff. The Patient Account Rep II will respond to a minimum of 32 tasks per day or an equivalent work assignment, as well as other daily duties as assigned. This is contingent upon which functional area within the Business Office the position is assigned. The Patient Account Rep II serves as a resource to Patient Account Rep I's by providing training and assistance with more complex issues.

There are several sub-categories of the Patient Account Rep II position that are used as internal designations, examples of the designations would be: Financial Poster, Accounts Receivables, Collections and Audit Response Rep. There may be variations within these designations as to specific responsibilities, related primarily to the customer base being served and the functional area within the Physician Central Business Office.

Recruiter: Bradley Sparks

Understands Patient Accounts/Customer Service process including HIPAA policy regarding patient confidentiality guidelines.
Understands and interprets billing procedures relative to account resolution.
Exhibits the ability to handle assigned tasks from supervisor.
Demonstrates knowledge of State and Federal regulations, HCFA guidelines, TennCare guidelines and other Third Party Payor requirements assuring departmental compliance.
Communicates effectively with patients/public, co-workers, physicians and or their offices, and other office personnel using verbal, nonverbal and written communication skills
Handles incoming telephone inquiries on assigned patient accounts in compliance with the CMG policies.
Recognizes situations, which necessitate supervision and guidance, seeks appropriate resources after complete review of claim issue when all resources are executed
Demonstrates good judgment when handling financial discussions with patients, maintaining a professional and confidential environment.
Interprets and explains to patients and their families' charges, services, insurance coverage, financial application guidelines and office policy regarding payment of their bills.
Handles all correspondence relating to assigned patient accounts within five working days of receipt of task and/or denial of claim.
Consults and works collaboratively with Supervisors, Co-workers, Managers, Department Director, and other office personnel, effectively performing assigned task timely and accurately.

Minimum Education:

None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a HS diploma or GED.

Minimum Experience:

Preference given to candidates with physician office experience. One to two (1-2) years of experience in Physician Billing, Business Office or Patient Accounts/Customer Service is required. Must meet all requirements of Patient Account Rep I position. Expected to perform adequately within the position after working at least 90 days on the job.

Licensure Requirement:

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  • Job Reference: 1010171781-2
  • Date Posted: 19 May 2023
  • Recruiter: Covenant Health
  • Location: Knoxville, Tennessee
  • Salary: On Application
  • Sector: Healthcare & Medical
  • Job Type: Permanent