Patient Advocate

Come to work every day knowing your efforts make other people's lives better. You'll be part of a supportive, dynamic, multidisciplinary team - including medical, dental and behavioral health care providers, social workers, family workers and others - working together to meet the needs of the whole person. Your days will be busy, varied and interesting. And you'll have opportunities for career growth: Many employees take on new challenges and increasingly responsible positions during their years with us.

The Patient Advocate plays a critical role in the daily operations of the Clinical Administrative team at a busy Primary Care practice with two locations in Southeastern New Hampshire. The Patient Advocate is responsible for greeting patients and other visitors to Families First Health & Support Center in Portsmouth, NH. The Patient Advocate provides a positive patient experience by participating in patient check-in and check-out, and phone monitoring. The Patient Advocate ensures that patient records are updated and assists with related filing, and works closely with clinical staff and billing staff to ensure a positive patient experience.

The Patient Advocate will be scheduled to work forty hours per week at Goodwin Community Health in Somersworth, New Hampshire. The Patient Advocate is not required to float between sites.

Qualifications:

• Strong customer service experience and commitment to being an effective professional team player. Time management skills, basic computer proficiency, and demonstrated ability to organize and manage multiple priorities with an eye toward details. Maintains confidentiality under all circumstances.

• Education: High School Diploma or equivalent.

• Other: Experience with electronic health records a plus.

The ideal candidate will also have:

• ability to work harmoniously with coworkers and patients

• experience working with diverse and vulnerable populations

• excellent communication and listening skills

• organizational skills

• strong clinical and assessment skills

• compassionate and nonjudgmental attitude

Work Locations:

Goodwin Community Health in Portsmouth, NH

Hours per week:

40

Days:

M-F

Job Status:

Full-time

Eligible for Benefits:

Yes

Benefits

Our comprehensive benefits package includes health, dental and vision insurance with an agency subsidy. One of our health plans has a no-premium option for employee-only coverage. We also offer a 401(k) plan with an employer match and employer-paid group term life insurance and short-term disability coverage. Voluntary benefits include long-term disability coverage, two Flexible Spending Accounts, and access to discounted auto and home insurance and pre-paid legal assistance. We offer earned time (vacation and sick leave) plus six paid holidays. Eligibility starts at 24 hours/week, with full benefits offered at 32 hours/week and above.

Retention Bonus Eligible:

This position is eligible for a retention bonus in the amount of $1,500 to be paid out in installments.

About Us

Greater Seacoast Community Health's mission is to deliver innovative, compassionate, integrated health services and support that are accessible to all in our community, regardless of ability to pay. Our network of not-for-profit community health centers includes Families First Health & Support Center in Portsmouth, Goodwin Community Health in Somersworth and Lilac City Pediatrics in Rochester. Strafford County Public Health Network and SOS Recovery Community Organization also are affiliated with Greater Seacoast. Our health centers provide primary care, pediatric care, dental care, prenatal care, behavioral health counseling, substance use disorder treatment, mobile health services, WIC, social work services, a pharmacy, parenting classes, playgroups and home visiting. Services are open to all and aim to be team-based, respectful, recovery-friendly, LGBTQ-affirming and trauma-informed. We are recognized as a Patient-Centered Medical Home and a Family Resource Center of Quality. Learn more at GetCommunityHealth.org.

Greater Seacoast Community Health is an Equal Opportunity provider of health care and other services and an Equal Opportunity employer.