Patient Care Coordinator

ELLIOTT PHYSICAL THERAPY

JOB DESCRIPTION

JOB TITLE: Patient Care Coordinator/Front desk

EMPLOYER: Elliott Physical Therapy

DEPARTMENT: Administration

REPORTS TO: Office Manager

EFFECTIVE DATE:

SUMMARY: Works within an administrative team and alongside a clinical team to produce an outstanding patient experience and a productive clinic at Elliott Physical Therapy.

DUTIES AND RESPONSIBILITIES:

Greets all coming through the door and creates a warm, welcoming environment. Responsible for directing incoming calls in a courteous manner. Checks in patients and collects copayments, coinsurance and deductible payments.

Reconciles daily balances and deposits. Updates clinic deposit log daily. Schedules daily appointments, moving, cancelling or deleting appointments as appropriate.

Obtains new patient information necessary to create patient charts and schedule initial evaluations.

Maintains patient charts.

Follows HIPAA guidelines to respect patients' privacy and confidentiality of patients' medical records.

Prepares reports and correspondence as needed.

Keeps track of office supplies and inventory.

Performs general clerical/administrative duties as needed including, but not limited to, scanning, faxing, copying, and mailing.

Works with the Authorization & Verification Coordinator to ensure all patients are authorized and verified for visits.

Works with Clinical Manager and Physical Therapists to maintain patients' scheduling according to their Plans of Care.

Works with Office Manager and Clinical Manager to reach clinic goals and expectations.

Attends monthly clinic meetings.

Represents Elliott Physical Therapy within our community and understands the importance of community involvement.

Shares clinic cleanliness duties with PTs, CM, and OM.

Performs other related duties as assigned by management.

QUALIFICATIONS:

Commitment to excellence and high standards.

Proven customer service skills.

Excellent written and oral communication skills.

Ability to deal effectively with diverse individuals at all organizational levels. Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

Proficient in Google Suite.

Proven ability to handle multiple projects and meet deadlines. Good judgment with the ability to make timely and sound decisions.

COMPETENCIES:

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Written Communication -Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Organizational Support-Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Occasionally required to stand

Occasionally required to walk

Occasionally required to sit

Frequently required to utilize hand and finger dexterity

Continually required to talk or hear