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Patient Care Coordinator II

Fenton, Michigan
Job Type
19 May 2023
Phoenix Physical Therapy has been focused on supporting our communities with local outpatient clinics for more than 20 years. We provide patients with physical therapy, occupational therapy, athletic training and massage therapy services in a welcoming environment. Our experienced clinicians are committed to delivering a great patient care experience from beginning to end. At Phoenix, we help our patients Recover, Recharge & Rise!


The Patient Care Coordinator II supports the clinic by helping to achieve revenue goals by attracting new patients, managing the administrative and operational functions, and coordinating patient interactions and needs. The PCC II will be responsible for managing daily, weekly and monthly operations as outlined in the PCC II Front Office Manual and adhering to policies and procedures, scheduling, accuracy of entering patient demographics, verification of insurance, collection of monies, charge entry and proper documentation of accounts. The PCC II will need to be flexible, adaptable to change and able to learn new skills.


Will learn and understand the front office operations and performs these operations as presented in the PCC II manual, Scheduling/Billing/EMR manual or any other manuals developed.
Greets and registers patients or other visitors, informs staff of patients' arrival, and directs patients to appropriate department or examination room.
Fills out patient forms where applicable and competently explains the details surrounding the paperwork presented to the patient.
Gathers and updates patient information; including patient demographics, insurance and case information
Collects and inputs patient insurance information and verifies active coverage or eligibility.
Responsible for all components of scheduling appointments and properly documenting accounts as needed; will maintain continuity of care when scheduling patient appointments
Understands the importance of productivity; Will schedule and recapture appointments, missing in action patients, and pro-actively rescheduling appointments in the current week as well as the duration of the prescription
Collect all monies that are due prior to each visit including, but not limited to co-payments, deductibles, co-insurance, payments on statements, supplies, gym memberships, self pays, attorney checks. Documents all monies in the system appropriately and provides system receipt
Audits each visit to ensure there is a valid prescription, proper authorization / referral / precertification, and collects monies due each visit.
Answers and transfers phone calls, arranges for referrals, or relays messages.
Follows up and reviews daily reports and proactively follows up and communicates the need for a prescription, authorization / referral / precertification to ensure there are no delays with patient care
Reconciles all over-the-counter collections daily and drop off deposit cash and checks at the designated bank within an appropriate time frame
Accurately verifies benefits via phone, ask detailed questions outside of what is provided, and sets up accounts accurately
Ensures that all visits performed are properly authorized and makes efforts to minimize the occurrence of any unauthorized visits
Ensures that all "Plan of Cares" for Medicare are signed and returned by the physician within 30 days of the patient's Initial Evaluation
Utilizes websites only in instances in which the websites are relevant and approved by Phoenix Physical Therapy. (ex: insurance websites for authorization, National Provider Identifier (NPI) websites, etc.)
May perform occasional clerical duties, such as data entry, filing, or photocopying; clerical duties may require experience with medical records or electronic health record systems.
May assist in the clinic to; clean, disinfect, and general cleanliness.
Maintains safe, secure, and healthy work environment by establishing, following, and enforcing standards and procedures and complying with legal regulations.
Other duties as assigned.


Education / Training:

High School Diploma or GED required; Associates Degree or college level business courses preferred.
2 years of previous experience in a medical billing practice and medical terminology ( HCFA 1500, CPT and ICD 9 codes) preferred
Current CPR Certificate

Specialized Knowledge/Skills:

Excellent Customer Service
Performs work under direct supervision. Handles basic issues and problems and refers more complex issues to higher-level staff.
Ability to communicate effectively and professionally with a wide variety of people.
Strong organizational skills with attention to detail and accuracy.
Proficient with Microsoft word, strong data entry skills with EMR systems
Ability to handle multiple tasks in a very busy environment.

Physical Requirements:

Consistent and regular use of phone required.
Must be able to keep numbers in correct order on a very consistent and regular basis.
Regular and consistent use of keyboard and mouse.
Ability to climb stairs on occasion.
Must be able to occasionally lift up to 25 pounds.
Consistent sitting for many hours at one time. Majority of day (75%+) is spent sitting at a desk.
Additional challenges may arise, at which time Phoenix may revise this job description.

Phoenix Physical Therapy is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.
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