Patient Service Representative

Our team members choose to build their career home at Shady Grove Fertility because of the hope we inspire within our patients, the life we help bring into the world, and the culture of excellence we foster across our organization. We share a deep commitment to constantly improving the patient experience and pioneering research and development in one of the most exciting fields of medicine. Learn more about US Fertility Partner Practices.

Shady Grove Fertility is a founding partner of US Fertility, the nation's largest partnership of physician-owned and physician-led top-tier fertility practices. US Fertility offers business and digital solutions so that physicians and practice staff can focus on providing best-in-class patient care.

Highlights from across the US Fertility network

130,000+ babies born
65+ locations nationwide
15 embryology laboratories
Culture of promoting from within
Opportunities for career growth
Ability to make a direct impact on patient lives
Mission-driven commitment to research, innovation, and increasing access to affordable care
Meet our family

Interested in joining our family?

We have an immediate opening for a Patient Services Representative to join our team in our St . Petersburg office and Westshore FL office on weekends.

Mon-Fri 7am-Noon

How You'll Contribute:

We always do whatever it takes, even if it isn't specifically our "job." In general, the Patient Services Representative is responsible for:

Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information
Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly
Schedule appointments
Address customer/patient issues and insure effective short-term and long-term resolution
Provide timely feedback to the practice regarding service failures or patient concerns
Consult with patients regarding their benefits, coverage and financial options
Greet patients and visitors to the office and providing high level of customer service
Required to work occasional weekends and holidays

What You'll Bring:

The skills and education we need are:

Minimum 2 years of applicable work experience
High School diploma required
Extensive knowledge of insurance/benefits, medical terminology and medical billing
Experience working in an OB/GYN office is a plus
Strong communication skills, independent worker, detailed-oriented, computer savvy
High level of customer service essential

More important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful.

What We Offer:

Competitive pay + bonus
Comprehensive training
Ability to make an impact in the communities we serve

At US Fertility, we promote and develop individual strengths in order to help staff grow personally and professionally. We're committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team!

To learn more about our company and culture, visit here.

How To Get Started:

To have your resume reviewed by someone on our Talent Acquisition team, click on the "Apply" button. Or if you happen to know of someone who might be interested in this position, please feel free to share the job description by clicking on an option under "Share This Job" at the top of the screen.