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Patient Services Rep

Everett, Washington
Job Type
19 May 2023
Proliance Surgeons is one of the largest surgical practices in the country, with over 450 providers including over 200 board-certified physicians providing treatment at more than 100 care centers in Washington State.

At Proliance, our patients come from all walks of life and so do we. We hire, develop and engage great people from a wide variety of backgrounds and encourage growth and development to make our organization a great place to work. We draw on the differences in who we are, what we've experienced, and how we think to create Exceptional Outcomes, Personally Delivered.

We are proud to offer a comprehensive and competitive benefit and pay package including health coverage, 401k with match and profit share, PTO and more! Check out our main career site for more details at

Be Part of Who We Are!

Key Duties & Responsibilities

The PSR is expected to perform position-related duties that include, but are not limited to:
Provide exemplary customer service, both in person and on the phone.
Greet and direct patients, vendors, and visitors.
Follows established protocols to schedule patient appointments, check in/verify information for established and new patients, confirm insurance/referral, ensures consent forms and all patient information are up to date in practice management software and electronic medical record systems
Answers multiline phone system and screens calls as necessary. Answers phones in a pleasant, timely manner, takes messages, schedules patient appointments in accordance with office scheduling policies, and directs calls/messages to appropriate staff or physicians. Identify payor source, verify insurance eligibility and financial status
Enter personal health information and financial information into practice management system with a high rate of accuracy; complies with federal and local laws to ensure patient privacy
Assist patients with check-in process, completion of paperwork or forms, when necessary
Proactively communicates status of appointments, wait times, or cancelled or rescheduled appointments
Review records for completeness, print necessary updates and put records in order
Review physician clinic schedule for accuracy
Collects and posts co-pays, coinsurances, pre-payments and balances due on patient accounts
Facilitate flow of patients by coordinating with medical assistants and clinical team
Schedule appointments, conferences and meetings in person, as requested
Schedule interpreters for patient appointments as needed
Complete duties and assist others as directed
Must follow all policies as introduced during new associate On-Boarding, updated real time and outlined in Associate Handbook

Experience, Skills and Abilities

High School Diploma or the Equivalent
1-2 years relevant experience in public contact, preferably in medical office environment
Minimum 1-year front office or reception experience, medical preferred
Practice Management and experience (desired)
Superior customer service
Great interpersonal skills; demonstrating patience, composure and cooperation; working well with all patients, physicians and staff.
Adherence to all safety, risk management and precautionary procedures (OSHA/WISHA), including the consistent respect for confidentiality (HIPAA)
Use time efficiently, with attention to quality, detail, accuracy and completion
Willing and able to be flexible with working varied hours and dependable with attendance
Ability to remove oneself personally from given situations, remaining objective
Able to adapt to change, delays or unexpected events while maintaining a positive mindset
Clear oral and written communication
Ability to provide feedback to improve performance
Self-motivated; able to work independently, measure self against standard of excellence, overcome obstacles and challenges with little supervision
Ability to prepare records in accordance with detailed instructions
Must be able to type the equivalent of XX WPM.

Work Environment/Physical Demands

The work environment/physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work may be performed in an office and clinical environment. Requires corrected vision and hearing to normal range. While performing the duties of this job, the associate is regularly required to talk or hear. The associate is required to sit for long periods of time, stand and walk, bend and stretch. Use of telephone and computer is required. Manual dexterity required for use of computer keyboard. Occasionally lifts and carries items weighing up to 40 pounds. May requires working under stressful conditions or working irregular hours.

This description is intended to encompass essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person. Other functions may be assigned, and leadership retains the right to add or change the duties at any time.

Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Self-Starter: Inspired to perform without outside help
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  • Job Reference: 1010172646-2
  • Date Posted: 19 May 2023
  • Recruiter: Proliance Surgeons, Inc.
  • Location: Everett, Washington
  • Salary: On Application
  • Sector: Healthcare & Medical
  • Job Type: Permanent