The Rehabilitation Specialist acts in a supervisory capacity overseeing Psychiatric Rehabilitation Program (PRP)services provided at multiple Goodwill Centers located within Goodwill's territory. The Rehabilitation Specialist coordinates all program functions, including staff management, client/case load assignments, conducting chart and documentation reviews, and provides training for rehabilitation counselors.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Conducts weekly clinical supervision to all PRP staff members as well as a minimum of monthly group supervision to Rehabilitation Counselors.
Provides constructive feedback on treatment, services, and rehabilitation plans.
Documents all supervision and program oversight in detail, in compliance with CARF and COMAR regulations
Works with staff to discuss and establish goals, ensuring appropriate rehabilitation plans are developed to meet participants' aptitudes, needs and career goals
Monitors staff documentation within GIC's data management system, ensuring timeliness, quality, and accuracy of staff record keeping
Trains and coaches staff in best practices within the rehabilitation field such as person-centered care planning, suicide prevention, client/counselor boundaries, smoking cessation and de-escalation
Reviews participant files including individual rehabilitation plans, monthly progress notes, and contact notes; Follows-up on missing paperwork and establishes plans to ensure record-keeping compliance
Ensures program and services are in compliance with Maryland state and CARF regulations to be a mental health service provider
Follows and stays up to date with federal and state regulations to continue providing PRP services including coordination with Medicaid ASO (OPTUM), Behavioral Health Administration, and local health department agencies.
Reviews current processes, systems and standards making recommendations on modifications to proactively avoid compliance deficiencies
Assists with establishing and implementing department policies, goals, objectives and procedures
Work in tandem with STEP Program Manager to promote psychiatric rehabilitation services in location areas and build primary referral sources with clinical programs and businesses
Attends community/provider meetings to promote GIC services to community members and potential referral providers
Maintains a partial caseload of participants when staff caseloads are full
Assists and coaches staff to conduct group services and responsible for ensure that proper billing policies and procedures are being considered.
Attends GIC meetings and trainings
Complete monthly report of staff efforts and programmatic outcomes
EDUCATION AND/OR EXPERIENCE:
Master's degree in social work, psychology, human services or directly related discipline preferred; Bachelor's degree required
Three years' experience in rehabilitation services, social services or mental health counseling required
One year experience serving in a supervisory role required
Prior experience working with a population with various barriers to employment such as mental illness, substance abuse, limited work history, criminal backgrounds, etc. preferred
CERTIFICATES, LICENSES, REGISTRATIONS:
Must have at least one (1) of the following:
Certified Rehabilitation Counselor (CRC)
Certified Psychiatric Rehabilitation Practitioner (CPRP)
Licensed Graduate Professional Counselor (LGPC)
Licensed Clinical Professional Counselor (LCPC)
Licensed Graduate Social Worker (LGSW)
Licensed Clinical Social Worker (LCSW)
Must possess a current valid driver's license and be fully insured according to Maryland law.
SCOPE OF SUPERVISION:
Directly supervises all Rehabilitation Counselors across multiple sites; Typically oversees a staff of 3 - 5 full time employees
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
KNOWLEDGE, SKILLS, AND ABILITIES:
Possesses advanced knowledge of Behavioral Health and counseling fields
Gives full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times
Uses logic and reasons to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Able to monitor and assess performance of individuals under scope of supervision and make improvements or take corrective action
Understands written sentences or paragraphs in work related documents
Effectively communicates, in writing and orally, with others to convey information taking into the consideration the audience
Promotes a healthy work environment and encourages teamwork
Effectively use Motivational Interview skills
Is aware of other's reactions and understands why they react as they do
Operates as a change-agent striving for continuous improvement
Able to identify complete problems and reviews related information to develop and evaluate options and implement solutions
Ability to prioritize time, working on multiple tasks concurrently with little direct supervision
Working knowledge of computer programs including the ability to navigate the Internet to find information, use searches and send/receive emails; Working knowledge of Microsoft Office programs including Word, Excel, PowerPoint and Outlook
Compassion and respect for people from diverse backgrounds and barriers to build successful working relationships
Lifting up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and files. Walking and standing are occasionally required. Frequently required to use hands and fingers to hold, handle and feel objects, knobs, keys and/or buttons.
Travel is defined as travel to all areas within Goodwill's territory (Cecil, Harford, Baltimore, Howard, and Anne Arundel Counties, Baltimore City and the entire Eastern Shore of Maryland). In some cases, long-distance travel, including overnights may be required but is typically planned in advance. In some cases, travel may be unplanned. For positions requiring travel, employees must have access to transportation.
Up to 50% of working time
Must have access to personal vehicle
General office environment where the employee is infrequently exposed to moving mechanical parts, wet and/or humid conditions, fumes, airborne particles or outside weather conditions. The noise level is usually quite.