Job Title: Senior Director of Customer Advocacy
About Trellix
Trellix is a global leader in redefining the cybersecurity landscape. Our comprehensive, open, and native cybersecurity platform helps organizations mitigate today’s most advanced threats, providing them confidence in their operational resilience. Together with an extensive partner ecosystem, we drive technological innovation through artificial intelligence, automation, and analytics, empowering over 50,000 business and government customers with responsibly architected security.
Role Overview:
As a key leader within the marketing team, reporting directly to the VP of Marketing & GTM, you will be instrumental in shaping our strategy to transform customers into passionate advocates. Your impact will be measured by our ability to cultivate an engaged and loyal customer base.
About the role:
- Create and implement a customer advocacy strategy that enhances customer experiences and builds robust brand loyalty.
- Develop strategies to boost customer engagement, retention, loyalty, upselling, and cross-selling through tailored campaigns, advocacy programs, and collaboration with sales, product, and customer success teams.
- Expand the customer community to actively engage and nurture customers throughout their journey, helping them achieve optimal security outcomes.
- Lead, mentor, and cultivate a high-performing team, fostering a culture deeply rooted in empathy and a customer-first approach.
- Collect and analyze customer insights, usage analytics, and market trends to inform strategic decisions and enhance performance.
About you:
- You possess a customer-centric mindset, prioritizing the needs and concerns of customers in all initiatives.
- Your communication and interpersonal skills empower you to build strong relationships with customers and foster collaboration across internal teams.
- You thrive in a collaborative environment, working cross-functionally to achieve improved customer outcomes and drive overall business success.
- You leverage data analysis to inform decisions, adapt strategies, and align results with business objectives.
- Your leadership style inspires and motivates teams while fostering positive collaboration with both internal and external partners.
- With over 10 years of progressive marketing experience, you focus on intentional customer engagement.
Company Benefits and Perks:
We believe in the power of diverse perspectives and experiences to drive innovation. We strive to create a vibrant workforce that encourages authenticity in every employee. Our benefits include:
- Retirement Plans
- Medical, Dental, and Vision Coverage
- Paid Time Off
- Paid Parental Leave
- Support for Community Involvement
We are committed to fostering a workplace where every individual can thrive and contribute to our leading-edge products and customer support. Discrimination and harassment based on any legally protected status are strictly prohibited.
Our Commitment to You:
At Trellix, we are dedicated to ensuring a safe and trustworthy experience for our customers, employees, and candidates. Please remain vigilant against fraudulent recruiting activities including fake job postings or impersonated communications. Trellix exclusively conducts interviews through professional channels and does not utilize text messaging or group chats. We will never request sensitive personal information during the interview process, nor will we require candidates to pay fees or process payments as part of the hiring process.