Ability to follow all appropriate policies and procedures while constantly striving to improve all standards of operation.
Ability to follow safety and security procedures and will not pose a direct threat to the health/safety of self or others.
Ability to manage time, be well organized, maintain concentration, and think clearly.
Ability to focus attention on the performance of tasks despite frequent, stressful, or unusual interruptions.
Ability to communicate calmly with irate Guests', co-workers, or supervisors in sometimes tense situations.
Ability to perform job functions with minimal supervision.
Ability to work cohesively with co-workers as part of a team.
Treat co-workers and guests with courtesy, friendliness, and respect and provide responsive service.
Ability to meet or exceed productivity and performance standards and complete tasks as assigned by supervisor or manager.
Ability to meet deadlines as required.
Ability to understand and carry out instructions in verbal, written, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Processes checks received from Administrative Assistant and includes checks in daily deposit.
Prepares all bills with supporting documentation including signed function sheets, food and beverage checks, commitment fees, third-party charges, PSAV reconciliation, room folio, and any other documentation necessary.
Reviews charges for accuracy and timeliness.
Processes all applications for credit. Maintains timely communications with sales, planning, and reservations regarding the status of direct bill clients.
Holds monthly credit meetings to help ensure adherence to credit policies and maintain billing standards. Maintain AR Aging log with all collection efforts comments. Issues minutes to all staff for review.
Sets up direct billing codes for upcoming functions.
Enters sales contracts in the system.
Reviews bills with Convention Services before issuing them to the client. Informs the Director of Finance of any discrepancies or inconsistencies with the integrity of outlet postings.
Works with other outlets to ensure that group billing will be checked out within forty-eight hours of departure.
Reviews all bills for compliance with contracts, rooming lists, and function sheets.
Prepares complete and accurate billings for mailing within five days of departure.
Posts monthly finance charges to over sixty-day accounts. Issues monthly statements on overdue accounts.
Answer guest disputes and chargebacks on a daily basis. Maintain a log with all credit card chargebacks and recoveries.
Responsible for special projects or any other duties as assigned.
Denotes essential job duties.
Ability to read, comprehend and write simple instructions, short correspondence, and memos.
Ability to communicate verbally (including heavy telephone contact) with Guests, Vendors, management, and co-workers.
Ability to effectively present information in one-on-one and small group situations.
Must have a working knowledge of word processing and spreadsheets in Windows.
Must be able to type 30 wpm and have 10 key experiences.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent.
Scheduled days are generally Monday - Friday with an occasional weekend day.
Hilton DC National Mall The Wharf is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to to let us know the nature of your request.
2 year(s): 2 years of AR/Credit experience; or equivalent combination of education and experience. Relevant military experience in a comparable capacity
Associates or better in Accounting or related field
High School or better
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)