Store General Manager

Overview:

Store General Manager
Community Choice Financial® Family of Brands

Are you a results-driven leader ready to make a significant impact? As a Store General Manager, you will be at the forefront of our mission to provide exceptional service and drive success in your store. By setting high standards for performance and customer service, you will inspire your team to excel while advancing their skills. Reporting directly to the District Director of Operations, you will lead marketing initiatives, enhance store security and loss prevention, ensure compliance with quality standards, and analyze transactions to foster growth and innovation.

Key Responsibilities:

• Motivate, train, and develop staff to achieve business goals, boost revenue, and refine their expertise.
• Lead local marketing strategies, collaborate on business partnerships, and engage in community events to promote growth and increase revenue.
• Ensure compliance with quality standards, company policies, and local regulations by conducting audits and participating in compliance reviews.
• Oversee store security, including cash management and loss prevention, by verifying cash balances and maintaining proper operational procedures.
• Evaluate loan/pawn applications while assessing associated risks within set limits.
• Participate in recruiting and retaining top talent for the team.
• Create work schedules aligned with budgetary goals and store demands, ensuring optimal staffing levels.
• Address complex customer situations with professionalism and integrity.
• Manage store appearance, oversee maintenance needs, and ensure marketing materials are displayed effectively.
• Adapt quickly in a dynamic environment while managing multiple tasks to meet performance standards.
• Utilize outstanding interpersonal skills to interact with customers and team members at all levels.
• Maintain a full-time work schedule with regular in-person attendance, including some weekend hours; expect to work a minimum of 40 hours per week.

Qualifications:

• High School Diploma or equivalent required.
• At least two years of experience in a supervisory or leadership role, preferably in retail or related industries.
• Exceptional verbal and written communication abilities.
• Proficient in operating Point of Sale systems and using Microsoft Office software.
• Valid driver's license, auto insurance, and reliable vehicle for business use (mileage compensated).
• Must be at least 18 years of age (19 in Alabama).
• Completion of a background check required (subject to applicable law).
• Ability to meet physical demands, including standing for extended periods, lifting up to 25 pounds, and operating mechanical controls such as a keyboard.

Preferred Qualifications:

• Associate degree or higher.
• Experience in check cashing, document verification, and money order processing.
• Bilingual in English/Spanish is a plus.

Benefits:

• Comprehensive training program for new hires.
• Access to a robust learning management system for ongoing personal and professional development.
• Opportunities for performance-based career advancement.
• Educational Reimbursement Program.
• Various medical insurance options, including free telemedicine and spending account options.
• 401(k) plan with company match.
• Company-sponsored life and AD&D insurance.
• Voluntary benefits like dental, vision, and disability plans.
• Paid Time Off (accrue 12 days per year plus additional with tenure).
• A diverse and inclusive workplace culture.

About Us:

TitleMax® is a leading title lending company that helps numerous individuals gain cash through title loans/pawns and personal loans in select states. Since 1998, we have expanded to over 900 locations across 14 states.

Join our team at Community Choice Financial® and make a difference while enjoying a rewarding career!