Company DescriptionPilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.
Military encouraged to apply.
Job Description Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
Complete end-of-shift reports and close out procedures
Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
Maintain an organized and clean work area
Use suggested selling methods to promote and sell products
Ensure quality service is delivered to every guest
Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management
Complete Western Union transactions, customer refunds, and other more complex transactions
Determine break schedules and team member placement during shift
Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
Model behaviors that support the company's common purpose; ensure guests and team members are supported at the highest level
Ensure all activities are in compliance with rules, regulations, policies, and procedures
Complete other duties as assigned
Pay Rates Starting between: $16.94 - $23.00 / hourQualificationsQualifications
High school diploma or certificate equivalency preferred
ServSafe certification preferred
Competencies
Exhibit a high degree of guest service and sales skills
Strong verbal communication skills
Flexibility; ability to adapt personal work style to situational circumstances
Ability to multitask in a fast-paced, dynamic environment
Perform basic retail math computations and calculations
Ability to resolve customer and employee complaints and issues
Ability to work effectively in a diverse environment
Possess sufficient visual acuity to check identification and process all pay methods Travel Travel required less than 5% Physical Requirements & Working Conditions
Stand and move in small space for the duration of assigned shift
Lift up to 30 pounds
Work around high and low temperature equipment (i.e., ovens, freezers)
Exposure to gasoline, diesel, propane, and cleaning chemical fumes
Stoop, bend, twist, and reach
Additional Information- Fuel Discount
- Nation-wide Medical Plan/Dental/Vision
- 401(k)
- Flexible Spending Accounts
- Adoption Assistance
- Tuition Reimbursement
- Flexible Schedule
- Weekly Pay
Job Location