Support Desk Technician

Job Description

Responsibilities

Serve as a key point of contact for client support inquiries, troubleshooting issues beyond basic Level 1 support
Diagnose and resolve issues related to missing data, system errors, and workflow disruptions
Guide clients through resolving system messages and integration-related challenges
Collaborate with internal IT and development teams to investigate and resolve more complex issues
Track and manage support tickets using Jira, ensuring timely follow-up and resolution
Document issues, resolutions, and best practices to improve internal knowledge sharing
Support ongoing system implementations and enhancements, including customer support platforms

What You'll Work With

Qualifications

Strong communication skills-especially active listening and the ability to explain solutions clearly
Problem-solving mindset with the ability to diagnose issues and think critically
Ability to learn quickly and apply new information in real time
Comfortable working with clients and cross-functional teams
Exposure to IT support, help desk, or technical environments (internships, coursework, or certifications are great)
Familiarity with CRM systems, ticketing tools, or Microsoft environments is a plus

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