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Technical Writer

San Mateo, California
7 Sep 2023

About Brillio:

Brillio is the partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Backed by Bain Capital, Brillio is one of the fastest growing digital technology service providers. We help clients harness the transformative potential of the four superpowers of technology - cloud computing, internet of things (IoT), artificial intelligence (AI), and mobility. Born digital in 2014, we apply Customer Experience Solutions, Data Analytics and AI, Digital Infrastructure and Security, and Platform and Product Engineering expertise to help clients quickly innovate for growth, create digital products, build service platforms, and drive smarter, data-driven performance. With delivery locations across United States, Romania, Canada, Mexico, and India, our growing global workforce of over 6,000 Brillians blends the latest technology and design thinking with digital fluency to solve complex business problems and drive competitive differentiation for our clients. Brillio was awarded Great Place to Work' in 2021 and 2022.

Job Description:

Define, evangelize and continuously evolve the UX content strategy for client.

Translate the company brand, product positioning, and company go-to-market into website navigation and information architecture.

Craft UX copy and standards for key experiences, templates, and flows across the site.

Conduct primary and secondary research, including audits, workshops, evaluations, and competitive reviews to gather insights and align goals.

Architect sitemaps, page templates, content models, briefs, and other web content strategy artifacts.

Create wireframes, user flows, journeys, personas and other strategic user experience artifacts.

Create content personalization strategies for top pages and journeys, allowing for more contextual campaign, account, or segment-driven offers.

Drive more engagement and conversion rate optimization through iterative content design, A/B testing, and experimental strategies.

Conduct user research, including usability research, card-sorting, or contextual interviews, synthesizing findings into actionable insights and recommendations.

Consult web analytics data to drive and validate improvements to the user experience.

Partner with copywriters, stakeholders, marketers, UX designers, visual designers, publishers, developers, product managers to update, optimize, and redesign the website.


7 years professional experience leading content design projects for corporate or e-commerce websites, either in-house or at agency.

Expert in designing consumer-esque landing pages and UX copy for B2B, SaaS, or technology websites.

Experience working on large, global, and multi-property websites with complex translation and localization needs.

Educational or professional background in user experience, content, or psychology.

Work samples or portfolio demonstrating history of delivering customer-focused business outcomes, where insights informed strategies leading to measurable results.

Website CMS systems, like Contentful.

Website personalization and testing tools, like Optimizely.

Quantitative web analytics tools, like Google Analytics.

Qualitative research platforms like, or OptimalSort.

Session analytics or heat mapping tools.

Executive presentation, speaking, and communication skills.

  • Strategic thinker and innovative problem solver.

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Equal Employment Opportunity Declaration

  • Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.
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  • Job Reference: 1108273266-2
  • Date Posted: 7 September 2023
  • Recruiter: Brillio
  • Location: San Mateo, California
  • Salary: On Application