User Researcher

User Researcher

Location: Remote (ad-hoc on-site)

Salary: £60,000 - £75,000 + 10% bonus

Shape the Future of Public Services

Join a global design network dedicated to delivering user-centred, accessible services with real-world impact. As a User Researcher, you'll work within an agile, high-performing team focused on reducing complexity in public sector services and enhancing accessibility for all.

Key Responsibilities

• Research Planning: Identify project needs and select the most effective research methods to deliver valuable insights.
• Execution: Conduct user research through interviews, workshops, and ethnographic methods to gather comprehensive user data.
• Synthesis: Translate findings into actionable insights, including journey maps, storyboards, and diagrams, that inform service improvements.
• Stakeholder Engagement: Confidently present insights to stakeholders, making data-driven recommendations that drive impactful change.

What We're Looking For:

• Experience: Proven background as a User Researcher, ideally within government, public services, or consulting roles that leverage data to enhance user experiences.
• Presentation Skills: Strong ability to present insights and recommendations clearly to diverse audiences.
• Collaboration: Experience working with cross-functional teams and stakeholders from various backgrounds.

Desired Skills:

• GDS Exposure: Familiarity with Government Digital Services standards.
• Clearance: Active SC clearance or eligibility for it.

If you're passionate about designing accessible, user-centred services that make a meaningful impact, apply today and be part of a mission-driven team that transforms public services.

Contact Anna-Jane Murphy at Anson McCade to learn more.

AMC/AJM/UXR