Are you passionate about helping pets live their happiest and healthiest lives? Join us in making a real difference at Petco, a place where pets and their humans feel welcomed and valued.
At Petco, we are dedicated to our core values that improve lives by prioritizing the needs of pets and pet parents:
- Pet First - Protect & Empower: Our mission is to ensure all pets live their best life.
- Foster the Fun - Connect & Bond: We celebrate the joys of pet parenthood through unique experiences and products.
- Let's Go! Own & Commit: Together as One Petco team, we harness our individual strengths to drive success.
About Us: For over 60 years, Petco has been the go-to destination for everything pets need, from food and toys to expert support. We believe in the little moments of pet parenthood and strive to nurture the bond between pets and humans. With over 29,000 dedicated team members across 1,500 locations, including Vetco Total Care hospitals, we have significantly contributed to animal welfare, helping to find homes for approximately 7 million animals through in-store adoption events.
Position Purpose:
The Veterinary Reception Specialist will play a key role in delivering exceptional customer care to our Vetco Total Care hospital clients. As the first and last point of contact, you’ll embody our mission and values while ensuring a welcoming environment for all.
Your responsibilities include:
- Managing phone calls and routing them appropriately.
- Scheduling and confirming appointments with clients.
- Welcoming visitors and ensuring a pleasant check-in experience.
- Keeping the waiting area clean and stocked with necessary materials.
- Assisting in training new team members and sharing knowledge.
- Collaborating with technical staff to support hospital operations.
Other Duties: Perform additional assigned tasks as necessary.
Supervision: You will report directly to the Hospital Office Manager and Hospital Leader on Duty.
Planning and Problem Solving: You will ensure efficient hospital operations, managing appointment schedules, and communicating with clients during unexpected delays.
Impact: Your work will enhance the overall client experience and contribute to a high standard of care within the hospital.
Qualifications:
- High school diploma required.
- Minimum of 1 year of experience in a veterinary or customer service role.
- Strong written and verbal communication skills.
- Ability to maintain professionalism during stressful situations.
- Proficient in telephone communication and computer skills.
- A collaborative team player eager to learn and adapt.
- Preferred: Experience with Practice Management Systems.
Work Environment: You will work in a Vetco Total Care full-service veterinary hospital, with physical tasks including bending, lifting (up to 30 pounds), and standing for prolonged periods.
Contacts: This role involves regular communication with clients, veterinary specialists, and product/service vendors.
Join us in this fulfilling role and contribute to the wonderful bond between pets and their families.